FAQs

Standard plans have a limit of 2GB while higher plans have limit of 1TB. Although we do not have technical limitation is supporting large file sizes, as a practical matter, downloading or uploading an extremely large file could take a really long time based on bandwidth. We highly recommend uploading files that are manageable in size. If your business frequently requires handling files larger than 20GB each, please contact us so that we can assist in configuring your account to handle large files. It is extremely rare so see customers working with files larger than 2GB. Most files our customers work with are below 100MB.

We only allow https access to the service. All communication from your browser to our cloud is encrypted using SSL/TLS. After files are uploaded to our cloud they are stored at rest encrypted using AES 256.

Our servers are deployed in locked cages in SSAE16 compliant datacenter. Only authorized personnel have physical access to the servers. Access to various areas of the datacenter is restricted via fingerprint scanners. In addition datacenter has 24x7 surveillance cameras for monitoring.

Access to documents is controlled via permissions. You can control access at folder level or even restrict access down to an individual file level. You can complete lock out users from sensitive areas like Accounting and HR while allowing them access to content within their departments. In addition to managing access, you can also decide on which users can share files, which users can download files, etc. Our robust permissions model allows you can control access to documents and actions allowed on documents visible to users.